Privacy Policy

1. About this policy

Eukaglass is a B2B glassware manufacturer and OEM development partner. This policy applies to information collected through www.eukaglass.com, including information submitted through contact, inquiry, quotation, or request-for-quotation forms.

By using the website, you acknowledge the practices described in this policy. Where consent is required by applicable law, we will request consent before carrying out the relevant processing.

2. Information we collect

3. How we use information

Eukaglass may use information to:

• Respond to inquiries, RFQs, questions, and requests for samples or quotations.
• Understand product concepts, technical requirements, quantities, timing, and project objectives.
• Evaluate manufacturing feasibility and communicate product, process, packaging, or delivery options.
• Coordinate communications relating to product development, sampling, tooling, production, quality control, and delivery.
• Operate, maintain, secure, and improve the website.
• Understand website usage and measure the effectiveness of website content and communications.
• Detect, prevent, and address fraud, abuse, security incidents, and technical problems.
• Comply with legal obligations and protect our rights and the rights of others.

We do not use information submitted in an inquiry or RFQ to create or claim ownership of your designs. Please do not submit confidential information unless it is necessary for your request and you are authorized to share it.

4. Legal bases for processing

Where the GDPR or a similar law applies, Eukaglass may process personal information on one or more of the following legal bases: taking steps at your request before entering into a contract; performing a contract; pursuing legitimate interests such as responding to business inquiries, operating and securing the website, and improving services; complying with legal obligations; or obtaining your consent where required.

When processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing information

Eukaglass may disclose information to service providers that process information on our behalf, such as providers supporting website hosting, form handling, email communications, analytics, security, file transfer, technical support, or business administration. These providers may access information only as needed to perform their services and must handle it in accordance with applicable requirements.

We may also disclose information when required by law, legal process, or governmental request; to establish, exercise, or defend legal claims; to protect the safety, rights, or property of Eukaglass, website visitors, or others; or in connection with a business transfer or reorganization.

Eukaglass does not sell personal information for money. We do not knowingly sell or share the personal information of individuals under 16.

6. International data transfers

Eukaglass serves international customers, and information may be accessed or processed in countries other than the country where you live. Where the GDPR or another applicable data-transfer law requires safeguards for an international transfer, we will use an applicable legal mechanism and appropriate safeguards.

7. Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing business relationships, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods depend on the nature of the information and the reason it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, disclosure, and destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Cookies and analytics

The website may use cookies and similar technologies. Cookies are small text files placed on your device that can help the website function, remember preferences, maintain security, and understand website usage.

Depending on your location and applicable law, you may be able to accept or reject non-essential cookies through the website's cookie controls. You can also manage cookies through your browser settings. Disabling cookies may affect some website features. Analytics providers and other third-party services may process information under their own privacy policies.

9. Third-party services and links

The website may use third-party services to support hosting, communications, forms, analytics, security, embedded content, or other website functions. Third parties may collect or process information according to their own terms and privacy policies. We do not control third-party privacy practices and encourage you to review the policies that apply when you use their services.

The website may contain links to other websites. Eukaglass is not responsible for the privacy, security, or content practices of external websites.

10. Your privacy rights

11. Children's privacy

The website is intended for business users and is not directed to children. Eukaglass does not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so that we can review and take appropriate action.

12. Changes to this policy

Eukaglass may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or website features. The updated policy will be posted on this page. Your continued use of the website after an update means that you acknowledge the updated policy to the extent permitted by law.